Re: My Bill, cannot pay till 26th feb, please help need payment date changed from the 10th feb, till
Posted by a Superuser, not a Sky employee. Find out more
It's too late to change the billing date for this month.
If the automated payment fails then it's reattempted 10 days later. If it fails for the second time then your services will be restricted and late payment fees added.
I am just another Sky customer and my views are my own even if you don't like the answers
Your bill was produced 14 days before the payment date (for Broadband Sky Q and Sky+).
The billing process described below applies to all customers…
▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).
After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.
▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.
Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
