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Discussion topic: My 75 year old mum has had all her money taken by sky!

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Avatar for Claire193
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This message was authored by: Claire193

Message posted on ‎09 Nov 2024 11:42 AM

My 75 year old mum has had all her money taken by sky!

My vulnerable 75 year old mum has had her account emptied by Sky. They say she hasn't paid her full bills so they put it all together and took it all this week! 
She contacted them and they were not helpful at all. 
She has calle some in tears today. I have tried contacting them but can't get through! 
any help gratefully received! 

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This message was authored by: Daniel0210

Message posted on ‎09 Nov 2024 11:44 AM

Re: My 75 year old mum has had all her money taken by sky!

Posted by a Superuser, not a Sky employee. Find out more

@Claire193 

So was she behind on her bills? 

How does she normally pay them?

Unless you know the telephone password Sky won't talk to you about your Mums account. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
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Sky customer since 2001
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This message was authored by: caesarome

Message posted on ‎09 Nov 2024 01:13 PM

Re: My 75 year old mum has had all her money taken by sky!

Posted by a Superuser, not a Sky employee. Find out more

Has she received any letters about her billing as I would be surprised if they hadn't try to contact her about this billing issue.

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This message was authored by: twilight+princess

Message posted on ‎12 Nov 2024 07:06 PM

Re: My 75 year old mum has had all her money taken by sky!

Posted by a Superuser, not a Sky employee. Find out more

Ask her if she remembers receiving a phone call claiming to be from Sky & asking her for bank details. I suspect the call wasn't actually Sky but a scammer.

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