Mr lyons

[darrenly2020]

Due to increased in bill can we pull off contract and go to ee or do we have to pay this big increase when we seam to be getting a more and more poor sky dish signal

[MarkGoldsmith]

---

@darrenly2020 wrote:

Due to increased in bill can we pull off contract and go to ee or do we have to pay this big increase when we seam to be getting a more and more poor sky dish signal

---

Mid contract exits are only allowed penalty free within 31 days notice of the implementation of any publicised annual price rise from Sky. If on a Sky Mobile contract, the annual price increase notifications are currently being sent out, for TV and Broadband customers the annual price rise is implemented in April.

If your bill has increased, check your itemised bill to see what has increased, its quite possible you had in-contract discounts that have expired. If you are out of your minimum term contract you can leave giving 31 days notice for TV and 14 days notice for Broadband. Also worth being aware thats it possible a discount expires but you are still in your minimum term contract as its possible for discounts to last a shorter period than your minimum term.

[caesarome]

@darrenly2020 

If you are seeing an increase in what you pay then this is usually due a discount that is either coming to an end or is ending so if this means you are out of contract then you can give Sky the required notice to cancel and that is 31 days for TV or 14 days for broadband and talk although for the latter you can use the switching service to sign up to a new supplier as they should then Sky that they are ta

king over your broadband and talk. This does not apply to Tv services as you have to cancel this with Sky.

You could always also call Sky to see if they will offer you a new discount and this will mean agreeing to a new 24 month contract.

[Daniel0210]

@darrenly2020 
If you're seeing a “no satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 wind, rain or snow can affect the satellite signal and following adverse weather wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.