Moving the service to the new address

[Victor78]

I recently moved house and I tried to contact Sky through various methods to help me move the service to the new address but it is impossible to contact anyone to receive help in this direction, it asks me to use the phone number that I initially gave when I initiated the contract, a number that I no longer use and no longer have, I am a VIP customer, I pay for the most expensive service option and I find it ridiculous and absurd that you can't easily and simply apply for a service that should have been easy, which is why I am thinking of giving up my contract with Sky and opting for another company! 

[Daniel0210]

@Victor78 
These are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

🔹call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔹online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[Mark39]

Moved from the Accessibility forum.

Which services?

What's asking for your phone number?

(Note we're customers here, not Sky customer services)

[MightyQuinn]

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@Victor78 wrote:

which is why I am thinking of giving up my contract with Sky and opting for another company! 

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Hi @Victor78   It is a catch 22 situation, you still need to contact Sky to cancel. How to Cancel