Moving house - you have cancelled the engineer

[Anonymous]

I have moved house and an engineer needs to come out to set up. I thought this would be a relatively simple  process despite having to wait 10 days for the appointment....

You have since cancelled the engineer, saying wrong address as you have 2 addresses on system.  I tried to speak to someone on the phone but they could not manually change the address. He wanted a code from the set top box but could not understand that is not set up because I have no connection.  In fact I had received an email  telling me to post it back or I'd be fined...
How will this be resolved? Will I have to wait another 10 days for another appointment?
Will I be expected to pay my bill despite receiving no service? Most surely. 

Regret ever changing to sky. Never had such a problem with virgin or bt.

[GD1]

@Anonymous  I'm sorry to tell you but no one on the forum would have cancelled your appointment as we are all customers here, you're not speaking to Sky customer services.

[Anonymous]

Ah I thought this forum was monitored by them!!

[caesarome]

You will need to call about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line

[Mark39]

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@Anonymous wrote:

Ah I thought this forum was monitored by them!!

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Monitored, yes, but Sky has no simple way of establishing who you are from a forum post.