Moving home

[CRidgeon]

I'm curently trying to book a home move online, the postcode checker works and I can select my new home fromthe drop down list however when I'm clicking on 'check availiability' nothing is happening. I've tried both through the app and the website but the same thing happens. 

Does anyone have any insight on what might be going on?

[GD1]

@CRidgeon  As customers we have no insight into Sky's systems & website issues, I would call Sky to book the home move.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[martswain]

What do other checkers show as available at the new address ?

If the new house is in a copper stop-sell area ADSL/FTTC may not be available and if a full fibre company that Sky do not have a partnership with is all there is, you may have to find an alternative ISP.

[CRidgeon]

Thanks for the responses both, it is a new build so it is entirely possible they may not cover the area as yet. I'll give them a call and try to sort it that way.

[KatS8]

I have tried to book a home moev online today and it does nothing when you put in the postcode. I have tried both online and on the app, I presume this service is down ?

[caesarome]

@KatS8 

Try calling Sky instead, details of which have been posted up the page by @GD1 

[alisonkp]

I think we are going to have the same problem- currently our new build( not finished) does not exist when typed into search engines for broadband!