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Discussion topic: Moving home unable to book - says I have booked my move but I haven’t

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Message posted on ‎11 Feb 2025 10:01 PM

Moving home unable to book - says I have booked my move but I haven’t

I have only just found out that we are moving on 14th February. So I have logged into my account and tried to book a move. It just keeps saying I have booked my move but I haven't.

 

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Message posted on ‎11 Feb 2025 10:07 PM

Re: Moving home unable to book - says I have booked my move but I haven’t

Posted by a Superuser, not a Sky employee. Find out more

@Teresa1411 

Could it have been booked for a date in a few weeks time as Sky does say you need to give them 2-4 weeks notice. If it hasn't then all you can do is to call them about this.

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This message was authored by: Teresa1411

Message posted on ‎11 Feb 2025 10:12 PM

Re: Moving home unable to book - says I have booked my move but I haven’t

Thank you for replying. I didn't even get to book a date because as soon as I click on book a move it takes me to ap age that says I've booked my move. 

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Message posted on ‎11 Feb 2025 10:14 PM

Re: Moving home unable to book - says I have booked my move but I haven’t

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All very odd so I do think it is worth you calling Sky as it appears you are not going to be able to get past this error.

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