@PandJ2020 @Mark39 @Emma04041 , I am writing to express my deep frustration and disappointment with the prolonged and complicated process of moving my Sky services to my new home.
It has now been 17 days since I initiated the home move process, and despite reaching out to your customer service team on eight separate occasions, the situation remains unresolved. Each time I call, I am subjected to extensive wait times of 40-50 minutes, only to be provided with explanations such as "system errors," "engineer booking site issues," or promises to check with supervisors or shift leads, followed by assurances of a callback within the hour. Unfortunately, none of these assurances have materialized.
I understand that technical issues may arise, but as a loyal customer, it is disheartening to be continually inconvenienced and left without a resolution for such an extended period. The statements provided during these calls do not address the root cause of the problem, and I am left paying for a service that I am unable to use in my new location.
Today, after yet another lengthy call, I was informed that the matter would be addressed, with a promised callback scheduled for Wednesday. Given the previous unfulfilled promises, I am skeptical about receiving the assistance I urgently need. This situation has become increasingly frustrating, and I feel as though my concerns are not being given the attention they deserve.
I kindly request your immediate intervention to expedite the resolution of this matter. Moving home is already a stressful process, and the added complication of not having access to my Sky services is highly inconvenient. I urge you to prioritize this issue and provide a swift and effective solution.
