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Discussion topic: Moved house and still no broadband although I have been billed for a full month

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This message was authored by Julie+Ent This message was authored by: Julie+Ent

Moved house and still no broadband although I have been billed for a full month

I informed Sky of our intended move in early February.  We moved on 16th February.  Waited til 22nd February for Sky engineer to connect up our Sky TV.  Have to wait until 6th March for broadband to be put on even though I work from home and this has created no end of issues.  Just received my bill and been charged the full amount for Sky and Broadband even though we will be without it for 5 weeks.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Moved house and still no broadband although I have been billed for a full month

Posted by a Superuser, not a Sky employee. Find out more

Sky will have booked the earliest available appointment with Openreach who carry out the connection work required. Typically,Openreach have a lead time of around 2 weeks for the work, and there's nothing Sky can do to bring the date forward.

 

If ypu contact Sky once your broadband service,has been activated they should be able to credit your account pro rata for the period you were without a service.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Moved house and still no broadband although I have been billed for a full month

Posted by a Sky employee

Your bill will continue as normal. However we do credit the inbetween period where your BB was cancelled and the new service starts again. But it normally always shows on a future bill. 

Thanks

Lisa - Sky Tech Team Expert
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