Moved address 4 years ago but can’t change address on my sky app

[Lydia31]

I moved address about 4 years ago. I have sky at my new address but can't access the app MY SKY. 
it keeps showing the old address and that the account was closed which I had requested at the time I changed address. I tried setting up the MY SKY again but it keeps showing the old address.,

[caesarome]

It sounds as though you are logged into the app with your old now closed account details so either logout of the app or delete then install it again.

Now you will need to setup a new ID to login to the app with.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id