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Discussion topic: Move Home - Always Says It Cannot Help

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This message was authored by Magnadoodler This message was authored by: Magnadoodler

Move Home - Always Says It Cannot Help

I am looking to move house and wished to line up Sky for this in advance.  However, everytime I look to do this, an error message comes up stating that Sky cannot help me with my move just now and to please try later.  This has been going on for some time.

 

I would like to speak to someone but am struggling to find a contact number - is someone able to assist?

 

Many thanks


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Move Home - Always Says It Cannot Help

Posted by a Superuser, not a Sky employee. Find out more

@Magnadoodler   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Move Home - Always Says It Cannot Help

Posted by a Superuser, not a Sky employee. Find out more

@Magnadoodler   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Magnadoodler
Topic Author
This message was authored by Magnadoodler This message was authored by: Magnadoodler

Re: Move Home - Always Says It Cannot Help

@GD1  - many thanks for this - I will set an alarm and speak to them early tomorrow!

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