10 Dec 2024 05:00 PM
I need to cancel my subscription I am going into a care home but I am in contract - they say I cannot. Is this true
10 Dec 2024 05:05 PM
Posted by a Superuser, not a Sky employee. Find out more
@Pattyyyy wrote:
but I am in contract - they say I cannot. Is this true
They are correct, when you are in a contract you agreed to keep your services for how ever long the minimum term is,
10 Dec 2024 05:05 PM
Posted by a Superuser, not a Sky employee. Find out moreUnfortunately as per the T&Cs the answer is yes. A contract termination during the minimum term is only at Sky's discretion and usually requires the remaining contracted term to be paid upfront if Sky do allow for the early termination.
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10 Dec 2024 05:06 PM
Posted by a Superuser, not a Sky employee. Find out more@Pattyyyy If you are within a minimum-term contract then yes it is true, the T&C's state you cannot cancel unless you have a contractual right to do so or Sky agrees to it.
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