More time to pay my bill

[Dawn_lyness]

More time to pay my bill so my service dosent get suspended

[MarkGoldsmith]

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@Dawn_lyness wrote:
More time to pay my bill so my service dosent get suspended

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Unfortunately Sky don't allow for that as the restriction process is fully automated so if a bill isn't paid on time the unpaid service is automatically restricted.

Sometimes you can get around the restriction if you are able to part pay a bill, with the remaining balance (providing it's under £25) then carried over to the following months bill 

[caesarome]

@Dawn_lyness 

If your services are restricted and this might well happen if there is an outstanding bill then the only way to get them restored us to pay what you owe and you will also need to setup your monthly payment on your account and then wait for the banks to clear the payment.

[Daniel0210]

@Dawn_lyness 
The billing process described below applies to all customers…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass