Money

[John2342]

I have paid my bill early in advanced because I had the money their and today you guys are still trying to take the money off me out of my bank when I paid it the 18th march can show you the proof on my bank 

[SKY1992bf]

If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[Daniel0210]

@John2342 

You haven't said what date your normal billing date is. Sky and banks don't process payments at weekends so there may be an (automatic) attempt again on Monday. Like already explained making manual payments isn't necessary.