Money taken from account

[Dawwg]

Hello I paid my bill via debit card it was taken from account etc.. but then said payment failed and still says I owe, yet it's not been returned or anything?

[caesarome]

@Dawwg 

You should usually need to make a payment like this unless you services have been suspended so if that is not the case then Sky should take it automatically from you each month via whatever payment method you have set up on your account.

Do you see any credit on your account ?

Do you have a payment method set up on your account ?

[Dawwg]

I've always paid via debit card off my own back, it just says I owe it still so not sure what's going on. 

[caesarome]

@Dawwg 

You might have always done this but you shouldn't be so my two questions above still stand:

Do you see a credit ?

Have you a payment method set up on your account ?

[Dawwg]

Yes it's the same payment method I just used. But no I don't see any credit on there 

[caesarome]

You might need to contact Sky about this to see what has happened then when this gets sorted I would leave it so they take the payment automatically from you each month then issues like this will not occur.