Mobile Account Not Accessible

[Bigfoot49uk]

I cannot access my mobile account either in the My Sky app or in Sky.com. It appears nowhere, yet you're emailing me telling me my contract ends in February and I need to make a choice of plan but I'm unable to do so! And your "online help" chat is worse than useless.

[Addie15]

Hi there, @Bigfoot49uk. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Bigfoot49uk. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks