Missing returned equipment

[Chris5004]

I have upgraded from sky q to sky glass and returned my sky Q equipment including sky Q mini box in the packaging I was sent this was then collected by Royal Mail #XF187125843GB. I am now receiving emails/texts saying I haven't sent the Q mini box. WHY

[Daniel0210]

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@Chris5004 wrote:

WHY

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@Chris5004 
We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. 

As you have proof of posting would you like this escalating to Sky who will hopefully contact you later today or tomorrow via the forum. 

[Chris5004]

Yes please escalate this, Thanks

[MarkGoldsmith]

@Chris5004 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Chris5004  to chat.

[Greenfingers001 · Accepted solution]

Update:

Spoke with @Chris5004 and resolved issue, thanks again for the escalation have a great weekend! 🙂

[Chris5004]

Thanks again  for your help have a good  christmas!!