0

Discussion topic: Missed appointment charge

Reply
Avatar for Scotl4nd1978
Level 1 icon
What's this?
This message was authored by: Scotl4nd1978

Message posted on ‎03 Jan 2026 12:43 AM

Missed appointment charge

Sky sent email saying I can upgrade to full fibre. Engineer was arranged. Then they said no I can't get upgrade just now as it's not available in my area and cancelled the engineer. I have now had a £25 charge for a missed engineer appointment. Getting nowhere with customer services where do I complain to over 20year sky customer and the customer services just now is shockingly poor.
Report post
Post 1 of 2
98 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Jan 2026 04:29 AM

Re: Missed appointment charge

Posted by a Superuser, not a Sky employee. Find out more

@Scotl4nd1978 

This link explains the methods of making a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint 

Sky will then have up to 8 weeks to resolve it or issue a deadlock letter. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 2 of 2
78 Views
0 Likes
Reply
Reply