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Discussion topic: Misquoted on the phone

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This message was authored by flammableman This message was authored by: flammableman

Misquoted on the phone

Hello all, I just called to try and get a better deal on my Sky package as it has now expired and has gone up to £66 and will go up again next month.

 

The call operator firstly told me there was not a new contract, and secondly misquoted me, telling me that I could retain my tv package for £15.50pm. She read me the t&cs and I agreed.

 

Afterwards the speil she then apologised and explained that she did not realise there was still and offer applied and and that it would be closer to £24.

 

I then explained that I was dissapointed to be signed up to something I did not agree to. She dodged the question and ultimately ended engaging in conversation. While I believe it was a genuine mistake... Is there anything I can do?

 

Thanks,

Ben,


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flammableman
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This message was authored by flammableman This message was authored by: flammableman Answer

Re: Misquoted on the phone

I called up complaints who handed me over to some tech department, they were able to get me the Superfast broadband and Signature package for £52.50. Still more than if I was to do them both individually and it will go up in April probable, but it saves a hassle and not too bad of a deal. 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Misquoted on the phone

Posted by a Superuser, not a Sky employee. Find out more

@flammableman wrote:

Is there anything I can do?

 


All calls are recorded.  If a deal was quoted and accepted then try the complaint route:

https://www.sky.com/help/articles/how-to-make-a-complaint

 

But a £66+ package for £24?  (That level of discount is anecdotally far higher than most)

I am just another Sky customer and my views are my own
flammableman
Topic Author
This message was authored by flammableman This message was authored by: flammableman

Re: Misquoted on the phone

Thanks, no that's just for Sky Signature. I pay £35 for basic broadband on top of that and they say they don't provide fibre to my address (The previous tennant had Virgin).

flammableman
Topic Author
This message was authored by flammableman This message was authored by: flammableman

Re: Misquoted on the phone

It may be a case of cancelling my broadband and accepting the tv package unless somebody can get me closer to the offers provided to new customers.Screenshot_20240902-065721_Chrome.jpg

flammableman
Topic Author
This message was authored by flammableman This message was authored by: flammableman Answer

Re: Misquoted on the phone

I called up complaints who handed me over to some tech department, they were able to get me the Superfast broadband and Signature package for £52.50. Still more than if I was to do them both individually and it will go up in April probable, but it saves a hassle and not too bad of a deal. 

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