Misleading information

[Mare42]

Hi everyone

i phoned sky last week and explained I could not afford to pay all my bill and am paying the rest on Tuesday 14 

they said it was fine and if I got restricted then phone and they would reinstate 

( yes I know you are going to say when bill is paid they will) but that is not what they informed me the other day 

they said they would do it and it is in the notes 

this morning somebody said they would get the relevant team to ring me by half 2 to sort it as in notes , I waited til now and now they are saying I never phoned last week and there is no notes then in next breathe saying, that they read the notes and they have misinformed me 

has anyone else had this problem 

I have been with sky over 3 years and never missed a payment 

[Daniel0210]

@Mare42 

Although you might have been told that (incorrectly), you were given the correct advice on here on 19 December including

"If that also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process."

[GD1]

@Mare42  As we have posted before in a similar post you raised on the forum,  if your bill isn't paid in full services will be restricted no customer service adviser can override this, noting the account will not stop the automated process.