Mis-sold Sky moving from BT

[eliotg70]

I have 2 Sky accounts and was recently sold Sky Broadband on the premise that Sky would settle my outstanding contracts from BT both £200 plus.  I took up the offer but was then advised Sky would only be offering £100 for each account.  Sky have confirmed that the agent had indeed confirmed full setttlement of my BT accounts but since renaged on this.  I raised a complaint [Removed] but they have since just closed the complaint without further discussion or update.

I feel Sky should honour their offer and not leave me with having to settle with BT for contracted services cut short by Sky!

Moderator notes: Removed personal info

[PandJ2020]

Sky cannot 'settle' other company's outstanding early termination payments.  You always have to pay before claiming.

At best, they will apply a credit to your Sky account.  (And £100 per service, broadband/TV)

Read here: https://www.sky.com/help/articles/switching-credit-offer

[caesarome]

@eliotg70 

You need to pay the bill and then sent a copy of the bill where you were charged and also a copy of a statement showing that you have paid that bill to the email address shown on the link in the post above.

[eliotg70]

Thanks, perhaps worded wrong and was aware I'd settle my bill but Sky confirmed they would renumerate me with the outstanding balance not just a £100 offering.  As mentioned Sky have confirmed that's what their agent said but we're only willing to offer up the £100, which as of now isn't even being offered.

[eliotg70]

Happy to settle the bill if Sky are willing to confirm they'll compensate me fully, not just £100 contribution.

[PandJ2020]

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@eliotg70 wrote:

As mentioned Sky have confirmed that's what their agent said but we're only willing to offer up the £100, which as of now isn't even being offered.

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If Sky aren't prepared to credit you the full amount then we can't make them...  If you've exceeded the claim time limit then that might be way they can no longer offer £100.

Your choice would be to get an official complaint and take it to ADR or consider any legal remedy you feel appropriate.

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@eliotg70 wrote:

Happy to settle the bill if Sky are willing to confirm they'll compensate me fully, not just £100 contribution.

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Not sure what bill you're referring to?  But if it's BT then you have no choice in settling that...  (They will pursue you separately of course)

If it's Sky's bill then failing to pay that could well lead in a similar direction and will restrict your services, etc.

[Mark39]

It doesn't look like they're going to reimburse you more than £100 for each service....