Message saying I haven’t paid for Sky Stream but I don’t have Sky Stream!!

[Georgiechelsea]

 

 

I keep on getting a relentless pop up message saying I haven't paid for my Sky Stream service but I don't have Sky Stream! 

You can't get rid of this error message unless you click three times on the X, but if you go through to the pay page thinking this isn't an error you can easily accidentally pay £74!

My direct debit for SKY Q is due on the 1st and nothing is outstanding. I have never taken out a Sky Stream subscription. I can see that even people with a mobile only contract are getting this message saying that they haven't paid for Sky Stream, as far back as April! 

does anyone know how to make this go away?! 

or when Sky will make it go away? 

my Sky Q isn't working yet again so I'd like to switch to Stream but now while I have this error message saying I haven't paid for Sky Stream that I don't have! 

[caesarome]

@Georgiechelsea 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Georgiechelsea.

[GD1]

@Georgiechelsea  Your other duplicate post has been removed although it was an earlier post, as this one has now been escalated and an invite sent.

Please don't create duplicate posts as it can cause duplicated replies and escalations

[Georgiechelsea]

I haven't made a duplicate post - you've deleted many people replying that they have the same issue. 

[caesarome]

Even if other people do have the same issue unless you contact Sky yourself about this then it will not get looked into,

[Georgiechelsea]

Thats not true at all. Eveyone who has this problem has called Sky and been gaslighted - the ONLY way to get it looked into is to raise it publicly. 

[caesarome]

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@Georgiechelsea wrote:

Eveyone who has this problem has called Sky and been gaslighted

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And how do you come to this conclusion because as far as I can see you are the only one to have raised this particular issue on here so what did Sky say when you spoke to them ?