Merge new order into existing sky account

[anita200965]

I have an existing sky account and have been using recently for email only at no charge. I have placed an order for broadband which is being processed however this is not showing in my existing account. How do I link the order to my existing account?  Thanks 

[caesarome]

@anita200965 

Are you logged in with the same details that you used when placing the order ?

[anita200965]

I placed the order over the phone but did give the same email address 

[caesarome]

You could give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[anita200965]

Thank you. Looks like I have two user ids. I'll ask sky to merge