Made a duplicate payment

[Dawn34]

I have inadvertently made a duplicate payment and would like you to refund the overpayment of £38 please?

[Daniel0210]

@Dawn34 
You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[caesarome]

Do you see a credit now on your account as a refund can only be made when the credit is on your account.

[Dawn34]

Yes its showing as in credit so yes please.

[Daniel0210]

@Dawn34 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

You need to watch out for a message from one of the team inviting you to a private chat and then look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Dawn34]

@Daniel0210 thank-you for your help!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Dawn34 to chat.

[Mr+Flibbles+86]

We are still looking to help you @Dawn34. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks