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Discussion topic: Lost my mobile

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Gudluri
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Lost my mobile

‎15 May 2024 03:01 PM

I lost my mobile , thats y i didnt pay my bills 

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Daniel0210
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Re: Lost my mobile

‎15 May 2024 03:02 PM - last edited: ‎15 May 2024 03:05 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gudluri 

You still have to pay the bills. You should have. Direct debit or continuous card payment set up so losing your phone doesn't affect payments. Are your Sky services restricted yet?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Gudluri
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Re: Lost my mobile

‎15 May 2024 03:05 PM

Now it is asking to pay full bills 

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PandJ2020
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Re: Lost my mobile

‎15 May 2024 03:06 PM

Posted by a Superuser, not a Sky employee. Find out more

If you have a credit agreement on the device then you are liable for it.  Check what insurance cover you have.

 

You can order a replacement SIM for any new device.

I am just another Sky customer and my views are my own
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PandJ2020
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Re: Lost my mobile

‎15 May 2024 03:06 PM - last edited: ‎15 May 2024 03:06 PM

Posted by a Superuser, not a Sky employee. Find out more
@Gudluri wrote:

Now it is asking to pay full bills 

If you default on your credit agreement then the full amount can become immediately payable.

I am just another Sky customer and my views are my own
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Daniel0210
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Re: Lost my mobile

‎15 May 2024 03:07 PM

Posted by a Superuser, not a Sky employee. Find out more

Is it a Sky mobile you've lost because your original post isn't clear?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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