Loss of service

[Shellina]

Hi. I have recently had sky broadband installed, it was fine for first 4 or 5 days then stopped working. I tried to reset ect nothing worked. I reported it as not working and outreach came and fixed it but this was over a week later so I didn't have service for over a week. Then my bill was due I have paid the bill but I am just wondering if I should be due some compensation for it as I didn't have service for over a week. Thanks

[PandJ2020]

Details here: https://www.sky.com/help/articles/auto-compensation

you may need to call Sky again.

[caesarome]

You would qualify for auto compensation from the date you reported it to the date it was fixed, it would be added to your account as a credit as you can read about here:

https://www.sky.com/help/articles/auto-compensation

1. You experience a Total Loss of Service - Your service stops working completely and isn’t fixed after two full working days from when you first tell us of the fault, (this does not include intermittent issues), this is payable at a rate of £9.33 per day until the fault is fixed.

Any Automatic Compensation payment due to you will be paid to you within 30 days of the missed appointment date or activation of your service following a delay, or cancellation of your delayed order, or when your service fault is resolved.