Loss of service for 1o days

[Louisel]

Hi

my sky has been repaired today after waiting for 10 days! Had no phone, tv or wifi. Had to buy extra data from our i phone providers so that we could access internet. We used all our mthly data & spent another £54.84 buying more.

im insulted with compensation of £9! 
10 days of my mthly payment amounts to at least £40!  

Im looking for no less than £100. 
please arrange someone to call me urgently

thank you

[Daniel0210]

No one will call you. We are customers on here.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

[caesarome]

---

@Louisel wrote: 10 days of my mthly payment amounts to at least £40!  

---

If you pay £40 per month for your broadband package then £9 fot 10 days looks about right, had you had no service for the full month then you would have been looking at £40.

[PandJ2020]

---

@Louisel wrote:

Im looking for no less than £100. 

---

You are unlikely to get it.

Remember the terms of the contract you agreed explicitly stated that any consequential losses are not covered.  Of course, you can try and extract goodwill payment but as noted above they are likely to stick to the regulatory minimum.

If your TV service was Internet-only (no dish for example) then you might be able to get a credit for the outage.