Looking to refund credit back into bank account after double payment

[Reddes1]

Just looking for some help getting the subject line done. Sky hadn't pulled the bill amount from my bank account on the day as expected (mostly due to insufficent funds for small period of time at the start of the date), and I put in a manual payment once I noticed in the afternoon just in case to avoid any potential late fees.

Hoping this is the right approach (judging from other forum posts it might be), but if a super user can escalate this post so I can get into a conversation with someone about this I'd greatly appreciate it

[Daniel0210]

@Reddes1 
Your post has been escalated to Sky and the Messaging Team should contact you later. As long as the overpayment is showing as a credit on your account they can sort it for you.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[caesarome]

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@Reddes1 wrote:

Just looking for some help getting the subject line done. Sky hadn't pulled the bill amount from my bank account on the day as expected (mostly due to insufficent funds for small period of time at the start of the date), and I put in a manual payment once I noticed in the afternoon just in case to avoid any potential late fees.

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If you pay by a direct debit then Sky would try for a second time if the first attempt failed so paying it manually as you did wouldn't stop them from doing this. The payment you made should appear as a credit that can then be refunded to you if you don't want to leave it on your account as a credit, a credit that would be used against your next bill.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Reddes1.

[Titcombe]

I was waiting for my sky bill to come out from my account on the day they said they would and I was worried as they didn't take it out. So I made a manual payment which was excepted and it went not my balance 

and sky had taken a further £65 from my account 3 days before my pay day and it has put me overdrawn, what am I to do now as I can't seem to get hold of sky to explain etc and they still got my money in my balance and it's saying paid 

[Daniel0210]

@Titcombe 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.