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Discussion topic: Looking for an extension on my bill

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This message was authored by ChloeRankin98 This message was authored by: ChloeRankin98

Looking for an extension on my bill

  • Looking for an extension on my currrent bill 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Looking for an extension on my bill

Posted by a Superuser, not a Sky employee. Find out more

@ChloeRankin98 wrote:
  • Looking for an extension on my currrent bill 

Unfortunately Sky won't provide extensions on subscription services. These can only be applied to any credit agreements you have with them to pay off things like phones or TVs.

 

The Sky process is fully automated so when your bill becomes overdue your services will be restricted.

 

If you pay by direct debit you get a 10 day grace period as if the first payment attempt fails Sky will try 10 days later and during this period your services will remain active.

 

If you pay by credit/debit card Sky will notify you if a payment fails and give you a couple of days to manually pay before the service restriction kicks in.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Looking for an extension on my bill

Posted by a Superuser, not a Sky employee. Find out more

@ChloeRankin98 wrote:
  • Looking for an extension on my currrent bill 

Unfortunately Sky won't provide extensions on subscription services. These can only be applied to any credit agreements you have with them to pay off things like phones or TVs.

 

The Sky process is fully automated so when your bill becomes overdue your services will be restricted.

 

If you pay by direct debit you get a 10 day grace period as if the first payment attempt fails Sky will try 10 days later and during this period your services will remain active.

 

If you pay by credit/debit card Sky will notify you if a payment fails and give you a couple of days to manually pay before the service restriction kicks in.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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