Discussion topic: Logged in but can't access account

This message was authored by: jeanzbeanz · ‎26 Jun 2024

I'm trying to update my payment method. I can log into my account, but then I get an error message saying "This page is restricted" when I try to access billing/products etc.

Spent ages with the virtual assistant which was mind-bleedingly frustrating and now hoping I can get help from a real human!

This message was authored by: jeanzbeanz · ‎26 Jun 2024

aha I linked my sky iD and now I am sorted

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This message was authored by: jeanzbeanz · ‎26 Jun 2024

aha I linked my sky iD and now I am sorted

This message was authored by: john1251 · ‎12 Nov 2024

how did you do this im having same problem

This message was authored by: caesarome · ‎12 Nov 2024

@john1251

Try this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Discussion topic: Logged in but can't access account

Logged in but can't access account

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