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Message posted on ‎26 Jun 2024 12:46 PM

Logged in but can't access account

I'm trying to update my payment method.  I can log into my account, but then I get an error message saying "This page is restricted" when I try to access billing/products etc.

 

Spent ages with the virtual assistant which was mind-bleedingly frustrating and now hoping I can get help from a real human!

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Message posted on ‎26 Jun 2024 12:49 PM

Re: Logged in but can't access account

aha I linked my sky iD and now I am sorted

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This message was authored by: jeanzbeanz Answer

Message posted on ‎26 Jun 2024 12:49 PM

Re: Logged in but can't access account

aha I linked my sky iD and now I am sorted

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Message posted on ‎12 Nov 2024 06:21 PM

Re: Logged in but can't access account

how did you do this im having same problem 

 

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Message posted on ‎12 Nov 2024 06:23 PM

Re: Logged in but can't access account

Posted by a Superuser, not a Sky employee. Find out more

@john1251 

Try this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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