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Discussion topic: Link my 2 sky contracts onto 1 ID

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This message was authored by: LEYLA4

Link my 2 sky contracts onto 1 ID

Hi

 

I recently set up a contract for Sky broadband - then a few weeks later joined Sky for TV (Q) however i cannot see what bills are coming out etc as when i log into my Sky ID it only shows broadband - is there a way of linking both together? its all in the same name same address etc

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This message was authored by: caesarome

Re: Link my 2 sky contracts onto 1 ID

Posted by a Superuser, not a Sky employee. Find out more

@LEYLA4 

Give this a try:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by: LEYLA4

Re: Link my 2 sky contracts onto 1 ID

Thanks it's saying "

Unfortunately, we can't complete your order online" 

im not wanting to complete and order and when I log in it's showing my account number (I have the same account number for sky Q and for Sky broadband) but on my Sky ID it's only saying bb&talk 

 

 

This message was authored by: caesarome

Re: Link my 2 sky contracts onto 1 ID

Posted by a Superuser, not a Sky employee. Find out more

@LEYLA4 

That is an odd error message so I would call Sky to speak to their ID team about this.

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This message was authored by: LEYLA4

Re: Link my 2 sky contracts onto 1 ID

Nope afraid that doesn't work! The worst part about is it sky "gave"

us "free" cinema and sport for a month - they emailed to say it's coming to an end and will auto renew on a contract unless I click a link - clicked the link and you guessed it "can't complete order" it's almost a scam so I can see my sky q bills  

This message was authored by: caesarome

Re: Link my 2 sky contracts onto 1 ID

Posted by a Superuser, not a Sky employee. Find out more

@LEYLA4 

So the ID team couldn't help you with this is that was you are saying ?

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This message was authored by: LEYLA4

Re: Link my 2 sky contracts onto 1 ID

Nope no response they said they will try and work to link the accounts but noones has come back to me! I don't even have the account number ! So frustrating as it looks like they are going to extend a free trail to a contract as I can't cancel 

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