Link a new SkyID to an existent MySky account

[TiagoPinto]

Hi Sky Community,

I recently resubscribed to Sky Broadband services after having used them in the past. In the MySky customer area, I successfully unlinked my old ID, but I can't find an option to add my new SkyID.

Could anyone guide me on how to link my new Sky ID to my existing account?

Thanks in advance!

[GD1 · Accepted solution]

@TiagoPinto   As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id