Leaving

[Loveletter]

I am a disabled lady on benifits. I have been paying sky 81 pound a month for broadband phone line and TV package...its too expensive and I spent 4 hours on the phone to them.trying to explain and was put through to 5 different people...I asked about the social tariff but the only deal they gave me was 72 pound a month ..too expensive  for me ..I have rung bt and got a deal of broadband 73mb phone line with free calls and simple TV package as I'm on benifits 29 a month...I have a years contract left with sky what will happen if I just leave I have no money to pay leaving fees.....also have sky mobile does the price increase if I am no longer a customer with sky tv 

[caesarome]

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@Loveletter wrote:

.I have a years contract left with sky what will happen if I just leave I have no money to pay leaving fees.....

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Sky are within their rights to say you can not cancel with them but if they do agree that you get leave your contract early then they might ask you to pay the remainder of it off in full. All you can do is to try talking to Sky again about this.

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@Loveletter wrote:

also have sky mobile does the price increase if I am no longer a customer with sky tv 

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No, there is no price rise if you are no longer a Sky TV customer.

[Daniel0210]

@Loveletter 
Sky Broadband and Sky Talk ~ To cancel totally or if you’re moving to Virgin Media you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router to Sky, so it’s very important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.

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This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff
The Sky account holder needs to be claiming Universal Credit or Pension Credit (and from 07/12/22 apparently also includes Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance). These are the only qualifying benefits so Sky would require the relevant NI number so they can check. It is only available to customers who already have Sky Broadband. If you are eligible you’ll need to call Sky to join.

[TimmyBGood]

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@Loveletter wrote:

I have rung bt and got a deal of broadband 73mb phone line with free calls and simple TV package as I'm on benifits 29 a month...

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I'd suggest being cautious of any promise of 'free calls': BT, like Sky, offer a 'free' voice call service, but you are charged to make calls using it (receiving calls is indeed 'free').  The 'simple TV package' is Freeview (which Sky also do as Freesat) so the price quoted is really just for broadband and some hardware rental.