Latest offer not reflected in bill

[Philp80]

Hi all, looking for some advice with my current situation.

I've recently re-contracted with Sky on a really good offer.  Everything was agreed via chat, but unfortunately there was a technical error at Sky end that prevented me from getting it all signed off on the day.  I was told to wait for an email confirming the error was resolved before getting back in touch.  This came through a day later and got it all approved.

Cam to check my current and future bill a couple of weeks later and they're waaaaay off.  I contacted Sky again via chat and was told that there had been an error processing at their end.  I should allow 7 days for them to resolve.  No contact for 7 days, got back in touch to be told it's being resolved.....allow 24 hours.  I then get an e-mail with confirmation of my changes but the bill still doesn't reflect the offer that I agreed (much closer this time though).  Got in contact and told to wait another 24 hours for them to resolve.  

24 hours has gone by and no e-mail or other contact and I'm starting to get really frustrated.  I was actually quite happy to cancel Sky before this offer came through but now I'm starting to think I'd be better off continuing with the cancellation rather than go through any more of this.  (Each time I contact Sky I have to go through at least two or three advisors to get to someone who can help and each one thinkis I want to review my account, which I've already done).

Does anyone have any advice as to how I can escalate this so that I can get this resolved once and for all (and without more of the 'wait 24 hours' or being passed from pillar to post)?

Any help greatly appreciated!!

[caesarome]

It does appear from what you have said that there has been some sort of issue at Sly's end so pretty much all you can do is to put in a complaint and wait for contact from it:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Philp80]

Hi all,

I've recently agreed a new deal with Sky for my TV services (having previously cancelled) but my bill hasn't matched the offer I received ever since I signed up.

I've contacted sky through the chat 3 times now and been told to wait 7 days, 24 hours and then another 24 hours.  I've gotten back in touch today as the last 24 hours ran out yesterday and whilst my bill has changed it's still not right (and also shows as having been paid at a date in the future?!) and been told that there is a CRF outstanding and to wait another 4-5 days.

The service has been totally awful to this point and I'm wishing that I'd have just stuck to my guns and cancelled.  Is there any way of escalating these kinds of issues so that I don't have to go through chat constantly as they don't seem to be able to do anything other that tell me to wait??

Thanks for any responses.

Phil

[Daniel0210]

@Philp80 

No need for a new thread so I've merged it to your post from yesterday. Have you followed the advice from @caesarome and put in a complaint?!

[caesarome]

The messaging team can not help with this which is why I suggested putting in a complaint giving the date and times you spoke to them so if needs be they can listen to what was said to you.

[Philp80]

Sorry, couldnt find the thread from yesterday and thought I must have written it and not submitted it.

Will fill out the complaint form now.