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Discussion topic: Late payment

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This message was authored by StaceyJane87 This message was authored by: StaceyJane87

Late payment

I can't afford my bill until next week and now I've been blocked, I need an extension on my bill
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Late payment

Posted by a Superuser, not a Sky employee. Find out more

@StaceyJane87 wrote:
I need an extension on my bill

Sky doesn't do that.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Late payment

Posted by a Superuser, not a Sky employee. Find out more

Your service won't be reinstated until you pay your bill in full and setup a new continuous payment method (direct debit or card) on your account as a restrictions usually leads to the current payment method being removed from your account.

 

Note that is you become late by a couple of weeks, Sky may require the next month's bill being paid as well before service is restored.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Late payment

Posted by a Superuser, not a Sky employee. Find out more

Hi @StaceyJane87 

 

Just to add the the advice provided, see: https://www.sky.com/help/articles/billing-and-debt-management

 

If you are having difficulty paying you need to call Sky immediately and discuss it with them. We are fellow subscribers on the forum.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Late payment

Posted by a Superuser, not a Sky employee. Find out more

@StaceyJane87 
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), any calls you try to make to Sky will only prompt you to make your payment.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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