Late Payment

[Marionagyeman]

Dear Team, 

my sky bill is overdue unfortunately I list my job since beginning of October so I am struggling. Can you please give me up until the 19th January to settle the outstanding bill please. 

[GD1]

@Marionagyeman  I'm afraid you're not talking to Sky Customer services via the forum, Sky won't keep services active on the promise of payment.  If payment is overdue already then services would be restricted, this process can't be overidden by CS staff

[Daniel0210]

@Marionagyeman 
The billing process is as follows:

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. (Don’t be tempted to make a manual payment at this point).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is only 1 attempt made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass