0

Discussion topic: Keep previous account holder equipment

Reply
This message was authored by Mattew871 This message was authored by: Mattew871

Keep previous account holder equipment

my finances mum is the account holder in our house. She moved to her own house and has sky there. The contract at our house is finished and we want to have the sky account in our name but sky dont do that. If her mum cancels the services at out address, would it be possible for us to just keep the equipment? 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Keep previous account holder equipment

Posted by a Superuser, not a Sky employee. Find out more

@Mattew871 

No. Once she's cancelled she'll be sent returns packaging. Once the notice period is over and the loaned equipment returned you or your fiancé can then set up a new account and new equipment will be sent out depending on what you order. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion