Keep being told my account is in arrears when I try to order via Sky Mobile or order Sky Glass…

[Tharg2000]

I've had a weird message saying that I have an outstanding bill with Sky after a free trial with Hayu a while back. Basically the payment bounced because the item hadn't been cancelled properly. So the service was taken off anyway and I've contacted Sky and they say I owe nothing.

But if I try and buy anything from Sky Mobile or Sky Glass it insists I must settle my bill first.

I called Sky and they insist I'm up to date.

i want to get a Sky Glass on credit and it won't even let me attempt to order one due to this stupid error.

[Tharg2000]

Basically it keeps insisting I owed £4.99 and I must pay it but Sky say I owe nothing. And when I try to go to the screen that to pay this supposed amount it just goes to an error message. But while this 'failed payment' message is up I can't order a sky glass or any mobile products 

[MightyQuinn]

Hi @Tharg2000 

Hi there, I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Thanks for escalating. We've sent an invite to @Tharg2000.