Just wonderkng why I have been charged by my old broadband company whaen Sky said they would contact

[Lavina]

@Skybroadband

[PandJ2020 · Accepted solution]

Perhaps they didn't perform a line takeover?  Also they cannot do this for all providers...

Best you speak to your previous provider and you may well have to give notice (and pay for it).

[KevMc23]

You may have been charged because your last bill was in that billing cycle. Wait until you old broadband fully cancels or call the old broadband provider after your Sky Broadband is activated.

Unless you have 2 different telephone lines in your property, or one of the broadband services does not come via a telephone line therefore if is impossible to have 2 different broadband providers in the same address.

[Lavina]

Hey thanks for replying I have contacted them its all sorted now.