Just want to Speak to an advisor about all my Sky products as a whole…

[KellyMcG3708]

Pigeonholed, groan.... I can understand a split out for technical support.  But wished it wasn't split when you want to talk about you account as a whole, not individual products within it. I just want to go online and chat with a customer service agent, but the bot keeps telling me I have to pick one of my 3 products... I want to discuss them collectively.  If you select one just to get beyond that question you start getting the top 4 most common questions specific to the product... well I don't need that I just want a human being. If I type speak with an advisor, it says it doesn't understand what that means and suggests coming to the community forum... I will dig out the customer services number.  I wished though that the same service was accessible online.... rant over!  But snyon3 else frustrated with the online service??

[caesarome]

There is a messaging service that you can use here:

www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Failing that you will have to call so just select one option or try saying nothing if asked anything by the bot.

[Blanka]

Hello am really struggling to pay my phone bill die yo not not working until next month I need help with financial support with paying my phone until next weeks Thank you

[caesarome]

@Blanka 

You are talking to customers here but what we can say for certainty is that if the bill isn't paid your services will be restricted until they are and if this happens to get them restored you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method on your account before your services would be restored.

If you pay by a direct debit and this fails Sky will try again 10 days later and it is only if the payment fails in this second attempt would your services be restricted

If you do pay by direct debit then you do not need to make any manual payment as this will not stop Sky from trying again after these 10 days.

[Blanka]

Hello but I don't have money to pay for it am struggling I need help with financial support 

[Daniel0210]

@Blanka 
The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

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@Blanka wrote:

Hello but I don't have money to pay for it am struggling I need help with financial support 

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The process I explained above is what will happen as there is nothing that Sky can do for you I'm afraid as they will not let you continue to access your services if the bill isn't paid.