Just made an order for Broadband

[Holomedicus]

Hi, as title suggests I have made an order for broadband but am worried that I might have selected the wrong address. I can't see the order in the Order Tracker, and the numbers I've called all lead to automated messages where I can't make the request clear. Is there a way to double check the address I've submitted in the order to ease my concerns? I'm mostly sure I hadn't, but would like to be sure.

On that note, how long does it take for a new order to become visible on my account?

Thank you!

[caesarome · Accepted solution]

When you call Sky you do need to say no when asked if you want a text message or go online then say nothing else as it should direct you throigh to someone.

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@Holomedicus wrote:

On that note, how long does it take for a new order to become visible on my account?

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Hopefully within around 24 hours.

[Holomedicus]

Thanks for that. I still can't see my order, nor have I been emailed anything other than the very basics (when my broadband will begin), so hoping that will show up pretty soon.