Just joined sky broadband but my home address is slightly wrong

[Jeremiah+Brendan]

Hello.

My home address is incomplete against my ID so I want it amended so that my sky hub gets delivered. The postcode, city and flat number are correct but the name of the block of flats is missing in the address.

I see from previous posts that a super user can kindly escalate this to sky on my behalf? I would be very grateful if this could please be escalated for me. Many thanks!

[caesarome]

@Jeremiah+Brendan 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Jeremiah+Brendan an invite to chat 🙂 

If an order is currently in progress, we might not be able to change the address but we can check this for you. 

[Norselion]

My home Address is 9 R*********   My account shows my address as 99 R******. I am expecting a delivery of a piece of equipment and this error may cause a lot of confusion with the courier. How do I get SKY to amend my address to display it correctly?

[Daniel0210]

@Norselion 

Give Sky a call. If the order is too far along they may have to cancel it and re-order once the address has been amended. 

[caesarome]

@Norselion 

If you don't want to call Sky we can alert the messaging team as they can sort this for you so if you want someone to do this just post back on here to let us know.

[Lisa-P1987]

Update - Spoken to Jeremiah+Brendan, Thanks for talking to our team, as agreed, we kept the conversation open until activation.

 Unfortunately the customer has not read/responded to any of our messages since 13th Jan, so we are closing this chat. 

 If the customer requires further support , a new escalation can be sent. Thanks 🙂