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This discussion topic has been answered Discussion topic: Just give me the correct number

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This message was authored by: JustNeedANumber

Just give me the correct number

Please can I have the correct number to contact in order to cancel my TV package. Sky has made this way to difficult to complete conctact someone for cancellations

The following numbers do not work

  • TV -[removed]
  • Billing -[removed]
  • Broadband and Talk - [removed]
  • Home Move - [removed]
  • Sky Mobile - [removed]
    • Any other queries -  [removed]

      Plase note I had to remove the 0 to post this
      TV - [removed]
      Billing - [removed]
      Broadband and Talk - [removed]
      Home Move - [removed]
      Any other queries - [removed] 

Moderator Notes: Removed telephone numbers


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This message was authored by: Daniel0210 Answer

Re: Just give me the correct number

Posted by a Superuser, not a Sky employee. Find out more

@JustNeedANumber 
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 Answer

Re: Just give me the correct number

Posted by a Superuser, not a Sky employee. Find out more

@JustNeedANumber 
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: JustNeedANumber

Re: Just give me the correct number

thank you for your quick response.

The number listed there also fails to go through to anything.

This message was authored by: Mark39

Re: Just give me the correct number

Posted by a Superuser, not a Sky employee. Find out more

@JustNeedANumber in what way do the numbers not work? They look valid to me.

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This message was authored by: JustNeedANumber

Re: Just give me the correct number

It rings, very none standard ring and after 30 seconds the call drops.

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This message was authored by: JustNeedANumber

Re: Just give me the correct number

Ha wait, I see when I call from my virgin sim it fails and when I call from another service provider. It goes through. Thanks for your help, it's time for me to go whoop Vrigin media butt for causing me so many issue today. Thank you for your support.

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