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Discussion topic: Just entered into 24 months Sky Cinema upgrade - can price change mid contract ?

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This message was authored by shezzyA This message was authored by: shezzyA

Just entered into 24 months Sky Cinema upgrade - can price change mid contract ?

Hi Sky Community ,

 

I have just entered into 24 month contract with Sky adding Sky Cinema to my existing package.  I am no t confident with the answers to the questions I have posed to Sky over the phone ,

 

1) I was first advised I can cancel 24m contract at any time without cancellation charge which I knew did not sound right and today another Sky employee advised total opposite ie that you can be subject to early cancellation fees.

2) the during the 24m period whatever I have agreed today in terms of price will remain throughout and are not subject to change . So here again just got off the phone and advice given was Sky cannot change price , reading T&C on website says it can.

 

I am most fustrated of having to double and triple check the statements I get from Sky directly as they are very contraditory to one other - hence reaching out to the community

 

Thanks

 

 

 

 

 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Just entered into 24 months Sky Cinema upgrade - can price change mid contract ?

Posted by a Superuser, not a Sky employee. Find out more

If agreed a minimum term then you cannot cancel (or at best incur early termination).

 

Prices can (will) increase.

I am just another Sky customer and my views are my own
This message was authored by NickNewark This message was authored by: NickNewark

Re: Just entered into 24 months Sky Cinema upgrade - can price change mid contract ?

Posted by a Superuser, not a Sky employee. Find out more

Am I right in saying that the contract applies to the base packs, and that you can cancel Sky cinema with 31 days notice, but the new contract remains in place for Sky Signature, etc. 

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