0

Discussion topic: Just cancelled but then get an email as though signed up for another 18 months

Reply
This message was authored by: mirdragon

Just cancelled but then get an email as though signed up for another 18 months

So I've just cancelled Sky and got 3 emails from them

 

1st

Updates to Apps on your Sky TV - confirming the cancellation of discovery+ and paramount+

 

2nd

We're just confirming what you've cancelled - confirming I've requested cancellation

 

3rd

Confirmation of the changes you've made to your Sky - this is the one that looks like I've taken out another contract for 18 months

 

It tells me to be prepared for the delivery day, lists a summary of the following changes, confirming I'm paying by direct debit

 

Sky Cinema £xx.00

18 months In-Contract discount -£x.00

18 months Sky Cinema Subscription Discounted -£x.00

£xx.00


You asked us to remove the following from your Sky package

Sky Signature

Multiscreen

Sky HD

Ultimate TV Add on

Ultra HD

Sky Cinema


This change will take effect in 31 days unless otherwise agreed

 

Surely that last email ain't right, has this occurred for other users?

 

 

 

 

 

 

 

 

 

Zen Internet: G.Fast (330/50)|OpnSense + UniFi Cloud Gateway Ultra
Mobile: Apple 16 Pro Max 512GB|Samsung Tab S6
TV: LG OLED55C24LA|Freesat 4K|2xHDHR Quatro
AVR: Marantz NR1711
Streaming Devices: Xbox Series X|Apple 4K TV|Fire TV Cube|Shield TV Pro|Roku 3
Reply