@CatherineReynol
We are Sky customers on here so you’re not contacting Sky Customer Services by posting on the forum.
Rather than Sky 'taking' two payments I think you mean you made an unnecessary manual payment?
Is your overpayment showing as a credit on your Sky account?
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
