Ive paid my mobile bill early but sky keeps trying to take the payment

[Gerard+kiely]

So I paid my bill on 22nd ahead of the automatic payment and since I paid sky have tried 3 times to take the same payment but failed as I used the funds to pay my bill that morning.

[SKY1992bf]

@Gerard+kiely If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[caesarome]

@Gerard+kiely 

There is no need to make payments like this early as you have done because of you do this to close to your billing date all you are doing is not actually paying the bill but adding a credit to your account. You should see this credit which can either be refunded or be left to pay your next bill.

[Gerard+kiely]

Thank you so I'll just add the payment to my account so they can use it for next month's bill. Good to know for future reference  👍

[GD1 · Accepted solution]

---

@Gerard+kiely wrote:

So I paid my bill on 22nd ahead of the automatic payment and since I paid sky have tried 3 times to take the same payment but failed as I used the funds to pay my bill that morning.

---

Unfortunately by making an unecessary payment so close to the payment date you've created the issue you're experiencing.

[caesarome]

@Gerard+kiely 

It might take a few days to show but you should see the credit in your account which should then be used for next months bill.

[Daniel0210]

---

@Gerard+kiely wrote:

Thank you so I'll just add the payment to my account so they can use it for next month's bill. Good to know for future reference  👍

---

@Gerard+kiely 

The important thing to be aware of is Sky will keep trying to take this months payment so ensure you have sufficient funds to cover it otherwise your services will be restricted. 

[Gerard+kiely]

Thanks for all your help much appreciated 👏