Ive just joined sky npt even a week and ive been sent bill to be paid by 23rd december but cant pay

[Matt1690]

I've literally joined sky tv a week ago and have bill to be paid on 23rd December however I cant pay until 30th, what are my options

[Daniel0210 · Accepted solution]

@Matt1690 
If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(If you make a manual payment it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted. There is only 1 attempt made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Matt1690]

Thanks, very much appreciated 🙏 

[MarkGoldsmith]

@Matt1690 you can change the payment date via the My Sky app or via sky.com/bill, however its likely to be too late for this month and would take affect from next month's bil. But that can be useful to ensure future payment dates coincide to when your wages/salary is paid.

https://www.sky.com/help/articles/change-payment-method-or-date

[Daniel0210]

@Matt1690 

Just to make you aware if you're a new customer you have to allow two payments to be made before you can change the payment date to one more convenient.