Ive been billed even though ive paid already

[Tia10]

I paid my bill on friday through the app but its tried to take the payment out my bank again 

[Mark39]

Welcome to the Community @Tia10 . Just so you know, we're mainly a customer Community and it's unlikely that Sky will reply to your post.

Unfortunately, your manual payment will have been received too late to stop the automated direct debit which was already in train. It's best not to make manual payments unless Sky ask you to.

Your manual payment will be credited against your next bill or if you wish, you can ask Sky to refund it, once your Sky account is in credit. Once the credit shows in your account, we can ask Sky's messaging team to contact you here so that you can request a refund via a private online chat, if you wish.

[Sharna3]

I'd like a refund please as I can't afford a double payment this month 

[Mark39]

@Sharna3 as you can see we're mainly customers here. How has the double payment arisen?

[Sharna3]

I had the direct debit took out but I paid the bill a few days before 

[Daniel0210]

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@Sharna3 wrote:

I had the direct debit took out but I paid the bill a few days before 

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@Sharna3 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.